So the dear old health select committee say the NHS complaints system in England is failing patients and needs in their humble opinion an overhaul in order to ensure justice and fairness.
The Department of Health bless them ,says new plans will make the NHS more accountable and the ombudsman's office insisted it can review cases that merit it, but does not seam to clarify what the criteria for this is ? yet it points out that its only relatively recently that NHS patients in England have been able to take their complaints direct to the Health Ombudsman pre April 2009, any complaints not settled locally between the parties involved were reviewed by the Health Care Commission and referred up to the ombudsman if deemed necessary.
So are we about to see a new openness over NHS complaints ? time will tell !